USER GUIDE
Moderation, Deleting, Reporting Posts and Comments


Moderation Controls

Studies show that parents are the most accurate predictor of student success at school. At HEARD, we believe when parents can engage in their child's learning, they can help support their school and their child. 

To that end, HEARD facilitates two-way parent-to-parent and parent-to-school communication and collaboration. 

On HEARD, admins of a group cannot disable the ability for members to communicate. Instead, HEARD provides features that enable admins (and other members) to control and moderate activity that happens in real time. 

  • Flag an Inappropriate Post or Comment -- Anyone can report or flag a post or comment for inappropriate content, ensuring a safe and respectful community. Doing so will send a notice to our team at HEARD to review.
  • Remove an Inappropriate Post or Comment -- If you are an admin, you have the ability to delete an inappropriate post in your group, removing it from everyone’s feed.
  • Remove a Member from the Group --If you are an admin of a group, you can remove members from the group.
  • Community Guidelines -- All users must adhere to HEARD’s member agreement which requires users to adhere to our code of conduct otherwise risk their account being terminated. We encourage your school to develop guidelines for posting that you expect the entire community to respect and follow. Here’s an example you can edit for your school’s use.

Delete or Hide a Post

If you are an admin, you have the ability to delete a post in your group, removing it from everyone’s feed.

To delete a post:

1.  Locate the post in your newsfeed and click the down-arrow button. Click Delete.  
2.  You will be asked to confirm that you want to delete permanently. Click Delete.

Anyone can hide a post from their feed. Hiding a post will remove it from your feed, and you will not see any further updates -- including comments -- to that post. You will not get any subsequent email notifications about activity of that post.

To hide a post: Locate the post in your newsfeed and click the down-arrow button. Click Hide.

Report a Post

All users have the ability to report or flag any post for inappropriate content. Doing so will send a notice to our team at HEARD to review.

To report a post: Locate the post in your newsfeed and click the down-arrow button. Click Report.

Delete or Report a Comment

If you are an admin in a group, you have the ability to report any comment to a post in that group. Doing so will send a notice to our team at HEARD to review.

To report a comment:

1.  Locate the post in your newsfeed and click on it to open it up.
2. Locate the comment in the post that you want to report and click the down-arrow button.
3. Click Report.

If you are an admin, you have the ability to delete any comment in your group, removing it from everyone’s feed.

To delete a comment:

1.   Locate the post in your newsfeed and click on it to open it up.
2.  Locate the comment in the post you want to delete and click the down-arrow button.
3.  Click Delete.  
4.  You will be asked to confirm that you want to delete it permanently. Click Delete.