USER GUIDE
Communicating on HEARD


Create a Post

Create a post to share news, advice and updates with your community or ask questions.

To create a post:

  1. On the top of the page, click Create and then click Post.
  2. Click the To field and select a recipient from the list that appears. Repeat to add more recipients.
  3. In the Subject field, type a subject for the post.
  4. Write your post in the Click here to post field.
  5. Optionally, click Add a Date and Location. Enter a location in the Location field. Click the calendar icon to select a start and end date. Click the clock icon to select a start and end time.
  6. Click Add Photos or Attach Files to add files from your device. Select files and click Open.
  7. Click Post to finish and send.

You can also create a post by clicking on the group you want to message on the left side bar. Then click Post.

Create a Post from Your Email

Each group created on HEARD has its own unique email address. If you're on email, you can post to any one of your groups directly from your email. This post will show up on everyone's feed in the group as well as send an email notification for those who opt in. 

To post to a group from email:

  1. Click on the group you want to email in the left side bar. You’ll see Group Email in a gray box near the top.
  2. The link in blue is the email address. Copy the link.
  3. Paste into the To field of an email.
  4. The subject of the email will be the subject of the post. The body of the email will be the body of the post. Send as normal. 
  5. Save this email address, so you can create a post from your email in the future. 

Special Announcement Post: 

Admins for a group can create an Announcement which has more functionality than a post. In an Announcement, you can:

  • Share important or urgent information -- If a member has their notification setting at High, Normal or Low, they will receive an email notification for an Announcement post. They will not receive an email notification if their notification setting is on Mute.
  • Ask for volunteers
  • Organize responsibilities or roles for an event
  • Request items to be donated (i.e., classroom supplies)
  • Take a poll
  • Get notified when your announcement has been received
  • Save a draft of your announcement to send later
  • Format your message

To create an announcement:

  1. On the top of the page, click Create and then click Announcement.
  2. Click the To field and select a recipient from the list that appears—only groups for which you are an Admin will appear. Repeat to add more recipients.
  3. In the Subject field, add a subject.
  4. Write your announcement. Click Add Photos or Attach Files to add files from your computer.
  5. To enlist volunteers, request items or take a poll: Click the Action Buttons on the right to add them to your announcement. Recipients can click these buttons to notify you that they can volunteer (Volunteer), that they received the announcement (Got it), or to respond to a custom action (Custom) of your choosing, such as a poll. You can also create buttons by going to the left of the message box, click on the + icon, then slide to the right and then down to click on the square icon. You will create a “Write Button Text” button.
  6. Add as many Action Buttons as you need. Once Action Buttons are added, click the button to edit the button name.
  7. Click Send Announcement to finish.
  8. To save a draft of the announcement to finish later, click Cancel and then click Save Draft. To open the draft, follow step 1.

If you used the Action Buttons, you and others will be able to see who has responded to each item or action requested, so you know who is responsible. Those responding to a poll will NOT be anonymous.

Edit an Announcement Post

You can only edit Announcement posts, which are available to admins.

To edit an Announcement post:

  1. Locate the Announcement post in your newsfeed and click the down-arrow button.
  2. Click Edit. Make any changes.
  3. Click Save to save the changes. Or click Save & Resend if you want everyone to see the updated post.

Format an Announcement Post

Admins have the ability to send Announcement posts. Unlike regular posts, Announcement posts can be formatted in a few ways - creating headers, bolding, italicizing, embedding links into text, embedding photos directly into posts (as well as attaching photos).

To create and format an Announcement post:

  1. On the top of the page, click Create and then click Announcement.
  2. Click the To field and select a recipient from the list that appears—only groups for which you are an Admin will appear. Repeat to add more recipients.
  3. In the Subject field, add a subject.
  4. Write your announcement. Click Add Photos or Attach Files to add files from your computer.
  5. To format your Announcement post:
    • Create a header by highlighting text. A blue menu will pop up. Click H1.
    • Bold or italicize by highlighting text. A blue menu will pop up. Click B to bold or I to italicize the text.
    • Add bullets by highlighting text. A blue menu will pop up. Click the bullet icon.
    • Embed link into text by highlighting text. A blue menu will pop up. Click the link icon. A blue text field will pop up. Paste or type the link into the field. Click the check mark icon. (Click X to cancel.) The linked text will turn blue.
    • Embed a photo directly into a post by hovering you cursor along the left side of the message box until you see a circle with a + sign. Click on the circle. Click the image icon at the top. Select the image from your computer and click open.
  6. Click Send Announcement to finish.
  7. To save a draft of the announcement to finish later, click Cancel and then click Save Draft. To open the draft, follow step 1.

Share Photos, Files, Links

You can share photos in an album, or share photos, files, and links in a post. Your photos will be shared only with the people you specify and only if they are registered HEARD members. Any member who objects to a photo for any reason can delete it.

To share photos in an album:

  1. On the top of the page, click Create and then click Photos.
  2. Click the To field and select a recipient from the list that appears. Repeat to add more recipients.
  3. Enter an album Title and Description.
  4. Click Add Photos to add access photos from your hard drive. Click on the photos you'd like to add. (Tip: You can select several photos in a consecutive series by clicking on the first photo of that series, then holding down the shift key and clicking the last photo of that series). Click Open to add the photos.
  5. The photos will upload and you'll see thumbnails of the photos in the post under Add Photos. Click on the red X next to any photo you'd like to remove.
  6. Click Post Photos to finish and publish your post.

To share photos, files, and links in a post, see Create a Post at the top.

Populate Calendar and Create Events

Whether it's a potluck, field trip, or conference, use HEARD to create an event in your community.

To create an event:

  1. On the top of the page, click Create and then click Event.
  2. Click the To field and select a recipient from the list that appears. Repeat to add more recipients.
  3. Write your event information in the Description field.
  4. Enter a location for the event in the Location field.
  5. Click the calendar icon to select a start and end date. Click the clock icon to select a start and end time.
  6. Click Add Photos or Attach Files to add files from your computer.
  7. Click Post to finish.

If you have a public Google calendar, we can help integrate that into tool’s calendar. Please contact us at support@heardnow.co to integrate it into the platform’s calendar.

Private Message

Private messages are a great way to reach school community members when you don’t know their contact information.  

To send a private message:

  1. On the left sidebar, click Private Messages.
  2. Click the To field and select a recipient from the list that appears. Repeat to add more recipients.
  3. Write your message. Click Add Photos or Attach Files to add files from your computer.
  4. Click Send Private Message to finish.

Organize a Gift for Teacher(s)

To communicate with parents only, click Organize a gift on the right sidebar. This will send a message to all the members of the group or class, excluding teachers.