Summer Community Manager

HEARD is looking for a Community Manager to join our team for the summer -- from June 15 through August 15, 2018 (start and end date flexible). 

Our ideal candidate will have a familiarity with the teacher community or be a former or current teacher, social media savviness, a talent for content creation, and an interest in forging positive relationships across digital and traditional communications channels. Experience in sales is a plus, even though you will not be selling anything to teachers (HEARD is free to teachers).

Ultimately, you should be able to act as the face and voice of our brand and help manage all community communications - Facebook, Twitter and Instagram.

This is a part-time (20 hours/week) paid position.

Responsibilities

  • Become an expert of the HEARD platform

  • Set and implement social media and communication campaigns to align with marketing strategies

  • Write/provide engaging text, image and video content for social media accounts -- including compelling blog articles -- that excite, engage and grow teacher community

  • Help develop strategies and content that keeps current users engaged

  • Respond to comments and customer queries in a timely manner

  • Monitor and report on feedback and online reviews

  • Identify and implement new and innovative ways to grow teacher community and connect teachers with parents, whether via in-product features, content production or through new or different distribution and communications channels

  • Follow and report on relevant community and trade trends and news

  • Moderate and monitor teachers' brand sentiment and act as internal champion for educator community, providing comprehensive community feedback, issues and concerns

  • Coordinate with co-founders to ensure brand consistency and stay updated on new products and features

  • Build relationships with customers, potential customers, industry professionals and journalists

  • Stay up-to-date with digital technology trends

Requirements

  • Bachelor’s Degree in education, communications or related field

  • Former or current teacher a plus

  • 2+ years’ experience in social media/marketing

  • Excellent oral and written communication skills

  • Working knowledge of major social channels -- i.e., Facebook, Twitter, Instagram

  • Experience with social media analytics -- i.e., Google Analytics and Facebook Insights

  • Attention to detail and ability to multitask

  • Ability to work independently and be a self-starter

  • Strong, outgoing personality and willingness to be a ''face'' of the brand

  • Willingness to learn about product and marketing technologies

  • Flexible and fun with an open mind and a positive energy (no egos)

  • Interested in working for a mission-driven, social impact company from the ground up.

  • Enjoy working on a small scrappy team. The founders are all parents who are looking for partners who understand the need the product is designed to solve: increasing family engagement and building stronger school communities. You don’t have to be a parent or a teacher, but it helps to understand our users and the environment of preK-elementary schools.
     

HEARD is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants.

If interested, please email a quick intro and your resume to deena@heardnow.co.


HEARD is a private communication platform that helps schools build stronger communities, ignite family engagement, and strengthen home-school connections in a way that's easy, effective, and inclusive. Our vision is to empower schools to give families a voice in student learning as an ally for educators and advocate for their children.