HEARD Quick Start Guide

HEARD was intentionally created with a simple set of features and a social networking-like design, so using it would be easy and intuitive.

A searchable online Help Center is accessible via the platform or mobile. 


Here are the 5 steps to get you started:

1. Join HEARD

You'll be invited to HEARD via an email invite or special link from your school.

Confirm Membership in the invite or click on the special link. HEARD will launch and ask you to create your profile. We recommend using your Facebook account to sign in, or create a new profile with your email address.

 
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2. Get HEARD for mobile  

iPhone users can download a free app here or via www.about.heardnow.co. Android users can book mark the sign-in page or add it to their home screen via these instructions.  The HEARD sign-in page is: https://www.heardnow.co/users/sign_in.

3. Create your community profile

Your profile is part of the school's online directory on HEARD. People can reach you even if you don't disclose your contact details.  Please use your real full name and photo. If you are parents, add family members (even grandparents or guardians). This helps others easily identify you and associate family members.

If you sign up with your Facebook account, your Facebook profile picture is automatically imported. If you choose not to set up a profile, you will see the newsfeed and receive notifications, but you will not be able to post.

To create your profile:

  1. On the web platform, click on your name at the top right and then click My Profile. On mobile, click on the menu icon on top left (3 horizontal lines) and then click My Profile.
  2. Complete the profile form, entering as much information as you’d like and click Save to finish. 
 
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4. Adjust your email notification, digest, and language settings

HEARD provides email notifications to alert members to activity happening in their group(s). You’ll begin getting emails for all activity. Adjust the frequency of these emails -- from High (emails for every post and comment) to Mute (no notifications at all). Posts sent by group admins will bypass notifications settings set to Normal or Low, to ensure you receive urgent news. 

To change notification frequency:

  1. On web platform, click your name at the top right and then Settings. On mobile, click the menu icon on top left (3 horizontal lines) and then Settings.
  2. Under Email Frequency, you'll see all the groups to which you belong. Select a frequency level from the drop-down menu for each group.
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You can receive a daily or weekly digest -- a summary of your group's activity. The daily digest arrives in the evenings. The weekly digest arrives on Fridays.

To change the digest frequency:

  1. On web platform, click your name at the top right and then Settings. On mobile, click the menu icon on top left (3 horizontal lines) and then Settings.
  2. Scroll down to Digest Frequency and select your preference from the drop-down menu.

Any post or private message you send will be automatically translated to the recipient’s preferred language.

To change the language:

  1. On web platform, click your name at the top right and then Settings. On mobile, click the menu icon on top left (3 horizontal lines) and then Settings.
  2. Scroll down to Language and select one from the drop-down menu.

5. Start posting!

Create a post to ask questions or share news, advice and updates with any group(s).

To create a post:

  1. On the top of the page, click +CREATE and then click Post.
  2. Click the To field and select a recipient from the list that appears. Repeat to add more recipients.
  3. In the Subject field, type a subject for the post.
  4. Write your post in the Click here to post field.
  5. Optionally, click Add a Date and Location. Enter a location in the Location field. Click the calendar icon to select a start and end date. Click the clock icon to select a start and end time.
  6. Click Add Photos or Attach Files to add files from your device.
  7. Click Post to finish.

You can also create a post by clicking on the group you want to message on the left sidebar. Then click Post.

Need help navigating the platform? Search HEARD's online Help Center.